How to Order

At El Surayya Art, every piece is handmade with passion and precision. To ensure your satisfaction, we provide a clear and easy ordering process for both standard and custom woodcarving artworks.

Step 1: Browse Our Collection

Explore our online gallery and product categories to find inspiration. You can also visit our Instagram or request a catalog to see more of our past projects.

Step 2: Contact Us for Inquiry

Once you’ve found a product or idea you like, contact us via:

• WhatsApp: +62 812 1556 365 / +62 812 2544 466

• Email: elsurayya.art@gmail.com

• Custom Order Form: [link to form or page]

Please provide:

• Product name or reference

• Desired size

• Calligraphy verse or content

• Preferred wood type (e.g., teak, mahogany)

• Shipping destination

Step 3: Get Quotation & Design Draft

Our team will provide:

• A detailed price quotation based on size, design, and material

• Estimated production timeline

• A digital design preview (if custom)

You can request revisions to the design before final approval.

Step 4: Down Payment (50%)

Once you approve the design, we require a 50% down payment to begin production. Payments can be made via:

• Bank Transfer (Indonesia)

• Wise / PayPal / Western Union (International)

Step 5: Production Process

We begin crafting your artwork by hand.
This process takes 2–8 weeks depending on complexity and order queue. We will keep you updated with progress photos or videos during production.

Step 6: Final Payment & Shipping

Once your artwork is complete, we will:

• Share final photos/videos of the product

• Request the remaining 50% payment

• Arrange safe and insured shipping to your location

• Provide tracking information

Shipping options include DHL, EMS, and sea cargo (for bulk or large pieces).

Step 7: Receive & Enjoy

Your unique artwork arrives safely at your door, ready to display with pride in your home, office, mosque, or gift presentation.
We’d love to see how you display it—feel free to tag us on Instagram!

Need Help?

We’re happy to guide you through the entire process. Just contact us — our team speaks English and Bahasa Indonesia.