Last Updated: May 2025

Welcome to El Surayya Art. By accessing or purchasing from our website (elsurayyaart.com), you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

El Surayya Art is a woodcarving and Islamic calligraphy studio operating under:
Company Name: CV. Lingkup Semesta Jaya
Address: Jl. Pemuda No. 94, Jepara, Central Java, Indonesia
Contact: +62 812 1556 365 / +62 812 2544 466 / +62 813 2634 1451
Email: elsurayya.art@gmail.com

2. Product & Artwork

All products are 100% handmade by our skilled artisans.
Natural wood characteristics such as grain patterns and minor tone differences are considered part of the unique artistic value and not defects.
Slight variations may occur between product photos and final items due to lighting, material, and handcrafting nature.

3. Custom Orders

All custom orders require a 50% down payment (DP) to begin the production process.
Production will only start after the down payment is received and confirmed.
Once the artwork is completed and ready for shipment, the remaining 50% balance must be paid in full before delivery.
Design drafts or previews will be sent for approval before carving begins. Approved designs are considered final and cannot be revised once the carving process has started.
Production lead time varies depending on the size and complexity of the order, typically ranging from 2 to 8 weeks.
By placing a custom order, you agree to this payment structure and timeline.

4. Pricing & Payment

All prices are listed in IDR or USD depending on buyer location.
Accepted payment methods:
- Bank Transfer (Indonesia)
- Wise / Western Union / PayPal (International)
Prices exclude international duties, taxes, or customs fees, which are the responsibility of the buyer.

5. Shipping & Delivery

We ship worldwide via trusted logistics partners (DHL, EMS, etc.).
All items are professionally packaged and insured.
Tracking numbers will be provided once items are shipped.
Estimated delivery times:
- Indonesia: 3–7 business days
- International: 7–21 business days
We are not responsible for delays due to customs or force majeure events.

6. Returns & Refunds

Due to the custom and handmade nature of our products, all sales are final.
We only accept returns or refunds if the product is damaged during shipping and reported within 48 hours of delivery.
Photo and video proof must be provided.

7. Intellectual Property

All designs, content, and photos on this website are the intellectual property of El Surayya Art and may not be copied, reproduced, or redistributed without permission.

8. Privacy Policy

We value your privacy. Your personal information is used solely to fulfill orders and communicate with you.
We do not share or sell any customer data to third parties.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Please review them periodically.

If you have any questions regarding these Terms & Conditions, please contact us at elsurayya.art@gmail.com.

Term & Condition