Last Updated: May 2025

Welcome to El Surayya Art. By accessing or purchasing from our website (elsurayyaart.com), you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

El Surayya Art is a woodcarving and Islamic calligraphy studio operating under:
Company Name: CV. Lingkup Semesta Jaya
Address: Jl. Pemuda No. 94, Jepara, Central Java, Indonesia
Contact: +62 812 1556 365 / +62 812 2544 466 / +62 813 2634 1451
Email: elsurayya.art@gmail.com

2. Product & Artwork

  • All products are 100% handmade by our skilled artisans.

  • Natural wood characteristics such as grain patterns and minor tone differences are considered part of the unique artistic value and not defects.

  • Slight variations may occur between product photos and final items due to lighting, material, and handcrafting nature.

3. Custom Orders

  • All custom orders require a 50% down payment (DP) to begin the production process.
  • Production will only start after the down payment is received and confirmed.

  • Once the artwork is completed and ready for shipment, the remaining 50% balance must be paid in full before delivery.

  • Design drafts or previews will be sent for approval before carving begins. Approved designs are considered final and cannot be revised once the carving process has started.

  • Production lead time varies depending on the size and complexity of the order, typically ranging from 2 to 8 weeks.

  • By placing a custom order, you agree to this payment structure and timeline.

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4. Pricing & Payment

  • All prices are listed in IDR or USD depending on buyer location.

  • Accepted payment methods:

    • Bank Transfer (Indonesia)

    • Wise / Western Union / PayPal (International)

  • Prices exclude international duties, taxes, or customs fees, which are the responsibility of the buyer.

5. Shipping & Delivery

  • We ship worldwide via trusted logistics partners (DHL, EMS, etc.).

  • All items are professionally packaged and insured.

  • Tracking numbers will be provided once items are shipped.

  • Estimated delivery times:

    • Indonesia: 3–7 business days

    • International: 7–21 business days

  • We are not responsible for delays due to customs or force majeure events.

6. Returns & Refunds

  • Due to the custom and handmade nature of our products, all sales are final.

  • We only accept returns or refunds if the product is damaged during shipping and reported within 48 hours of delivery.

  • Photo and video proof must be provided.

7. Intellectual Property

  • All designs, content, and photos on this website are the intellectual property of El Surayya Art and may not be copied, reproduced, or redistributed without permission.

8. Privacy Policy

  • We value your privacy. Your personal information is used solely to fulfill orders and communicate with you.

  • We do not share or sell any customer data to third parties.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Please review them periodically.

If you have any questions regarding these Terms & Conditions, please contact us at elsurayya.art@gmail.com.