Term & Condition
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Last Updated: May 2025
Welcome to El Surayya Art. By accessing or purchasing from our website (elsurayyaart.com), you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
El Surayya Art is a woodcarving and Islamic calligraphy studio operating under:
Company Name: CV. Lingkup Semesta Jaya
Address: Jl. Pemuda No. 94, Jepara, Central Java, Indonesia
Contact: +62 812 1556 365 / +62 812 2544 466 / +62 813 2634 1451
Email: elsurayya.art@gmail.com
2. Product & Artwork
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All products are 100% handmade by our skilled artisans.
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Natural wood characteristics such as grain patterns and minor tone differences are considered part of the unique artistic value and not defects.
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Slight variations may occur between product photos and final items due to lighting, material, and handcrafting nature.
3. Custom Orders
- All custom orders require a 50% down payment (DP) to begin the production process.
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Production will only start after the down payment is received and confirmed.
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Once the artwork is completed and ready for shipment, the remaining 50% balance must be paid in full before delivery.
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Design drafts or previews will be sent for approval before carving begins. Approved designs are considered final and cannot be revised once the carving process has started.
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Production lead time varies depending on the size and complexity of the order, typically ranging from 2 to 8 weeks.
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By placing a custom order, you agree to this payment structure and timeline.
4. Pricing & Payment
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All prices are listed in IDR or USD depending on buyer location.
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Accepted payment methods:
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Bank Transfer (Indonesia)
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Wise / Western Union / PayPal (International)
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Prices exclude international duties, taxes, or customs fees, which are the responsibility of the buyer.
5. Shipping & Delivery
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We ship worldwide via trusted logistics partners (DHL, EMS, etc.).
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All items are professionally packaged and insured.
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Tracking numbers will be provided once items are shipped.
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Estimated delivery times:
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Indonesia: 3–7 business days
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International: 7–21 business days
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We are not responsible for delays due to customs or force majeure events.
6. Returns & Refunds
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Due to the custom and handmade nature of our products, all sales are final.
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We only accept returns or refunds if the product is damaged during shipping and reported within 48 hours of delivery.
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Photo and video proof must be provided.
7. Intellectual Property
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All designs, content, and photos on this website are the intellectual property of El Surayya Art and may not be copied, reproduced, or redistributed without permission.
8. Privacy Policy
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We value your privacy. Your personal information is used solely to fulfill orders and communicate with you.
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We do not share or sell any customer data to third parties.
9. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Please review them periodically.
If you have any questions regarding these Terms & Conditions, please contact us at elsurayya.art@gmail.com.