Privacy Policy

Last Updated: May 2025

At El Surayya Art, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from elsurayyaart.com.

1. Information We Collect

When you visit our site or place an order, we may collect the following personal data:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (via secure third-party payment providers)

  • Any additional information you voluntarily provide (e.g., for custom designs)

We also collect non-personal data through cookies and analytics tools such as:

  • IP address

  • Browser type and device

  • Pages visited and time spent on site

  • Referring websites

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Provide customer service and respond to inquiries

  • Send order confirmations and shipping updates

  • Improve our website performance and user experience

  • Comply with legal obligations

We do not use your personal data for unsolicited marketing without your explicit consent.

3. Sharing of Information

We only share your personal data with third parties for the following purposes:

  • Shipping providers to deliver your order

  • Payment gateways (e.g., bank, PayPal, Wise) to process payments

  • Legal or government authorities when required by law

We will never sell or rent your personal data to any third party.

4. Data Security

We implement industry-standard security measures to protect your information. All transactions are encrypted using SSL (Secure Socket Layer) technology. Access to your data is restricted to authorized personnel only.

5. Cookies

Our website uses cookies to enhance user experience. Cookies are small data files stored on your browser. You may disable cookies via your browser settings, but this may affect the functionality of the website.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We recommend reading their privacy policies separately.

7. Your Rights

Depending on your location (e.g., EU, UK, California), you may have the right to:

  • Access or request a copy of your personal data

  • Correct or delete your data

  • Withdraw consent at any time

  • File a complaint with a data protection authority

To exercise your rights, please contact us via email.

8. Contact Us

If you have questions or requests related to this Privacy Policy, please contact:

Email: elsurayya.art@gmail.com
Phone (WhatsApp): +62 812 1556 365
Address: Jl. Pemuda No. 94, Jepara, Central Java, Indonesia

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date at the top.